Refund & Return Policy

1. Returns

1.1 30-Day Return Policy

Your satisfaction is our priority. If you're not fully satisfied with your purchase, you may return it within 30 days of receiving it for a refund or exchange.

1.2 Eligibility

To qualify for a return:

  • The item must be unused.

  • The item must be in its original packaging.

  • The item must be in the same condition as received.

1.3 How to Start a Return

To begin a return, please contact our Customer Support Team with:

  • Your order number

  • The reason for the return

We will provide you with step-by-step instructions.

2. Refunds

2.1 Refund Process

Once your returned item is received and inspected, we will email you with confirmation.
If the refund is approved:

  • It will be processed within 5 business days

  • The credit will be applied to your original method of payment

2.2 Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account

  2. Contact your credit card provider
    If the issue persists, contact our support team.

3. Exchanges

3.1 Defective or Damaged Items

If your item arrives defective or damaged, contact us immediately. We will replace it or issue a refund.

3.2 Exchange Process

Contact our support team with your order number and details of the product you want to exchange.

4. Shipping Costs

  • Return shipping costs are the customer’s responsibility.

  • Exceptions apply if the return is due to our mistake (wrong item, defect, etc.).

5. Contact Us

For any questions regarding our Refund & Return Policy, contact us at:

📧 support@benknives.com