Refund & Return Info

Ben Knives™ Refund & Return Policy

1. Returns

1.1 30-Day Return Policy

We want you to be fully satisfied with your purchase from Ben Knives™.
If for any reason you are not happy with your product, you may return it within 30 days of receiving it for a refund or exchange.

1.2 Eligibility

To qualify for a return:

  • The item must be unused.

  • The item must be in its original packaging.

  • The item must be in the same condition as when you received it.

1.3 Initiating a Return

To start a return, please contact our Customer Support Team with your order number and the reason for the return.
We will provide you with step-by-step return instructions.

2. Refunds

2.1 Refund Process

Once we receive and inspect your returned item, we will send you an email confirmation.
You’ll be notified whether your refund has been approved or denied.

Approved refunds will be processed within 5 business days.
A credit will automatically be applied to your original method of payment.

2.2 Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account.

  2. Contact your credit card provider (processing times may vary).

  3. If you still haven’t received it, please reach out to our Customer Support Team.

3. Exchanges

3.1 Defective or Damaged Items

If you receive a defective or damaged product, contact us immediately.
We will arrange a replacement or issue a refund.

3.2 Exchange Process

For exchanges, contact our support team with your order number and the details of the product you wish to exchange.
We’ll guide you through the process.

4. Shipping Costs

Customers are responsible for the cost of return shipping.
Exceptions apply if the return is due to our mistake (e.g., defective item or incorrect product shipped).

5. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

📧 support@benknives.com 

We are always here to assist you and ensure your experience with Ben Knives™ is positive.

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