Santoku Japanese Kitchen Knives Damascus Pattern Professional Cooking - Ben Knives™

1. Order Cancellation Time Frame

You have a 12-hour window from the time of purchase to cancel your order. We understand that circumstances may change, and we want to provide flexibility during this period.

2. How to Cancel an Order

If you need to cancel your order within the 12-hour time frame, please follow these steps:

• Contact Us: Contact our customer support team with your order number and a request for cancellation.
• Verification: Our team will verify if your order is within the eligible cancellation time frame.
• Confirmation: If your request is approved, you will receive confirmation of the order cancellation.

3. Beyond the 12-Hour Window

After the 12-hour cancellation window has passed, we are unable to cancel or modify your order as it is likely already in the processing stage.

4. Refund Process

If your order is canceled within the 12-hour time frame, a refund will be issued using the original payment method. Please allow up to 5 business days for the refund to reflect in your account.

5. Contact Us

If you have any questions or concerns regarding order cancellation, please feel free to contact our customer support team. We are here to assist you and provide any necessary clarification.

Thank you for choosing Ben Knives. We appreciate your understanding of our order cancellation policy.

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At Ben knives™, we value your satisfaction and stand behind the quality of our Knives. If you are not completely happy with your purchase, we offer a hassle-free return and refund policy.

Order Cancellation:

If you need to cancel your order, you can do so within 12 hours of placing it. Please contact us at support@benknives.com with your order number and request for cancellation. Orders that have already been processed or shipped cannot be canceled.

Return Period:

You have up to 30 days from the date of delivery to return any Knife purchased from  Ben knives™.

Refund Processing:

Once we receive your returned item, please allow up to 5 business days for us to process your refund to your original payment method. We will send you an email notification once your refund has been initiated.

Eligibility for Returns:

To be eligible for a return and refund, your Knife must be in its original condition, unused, and in the same packaging as when you received it. Any Knife that is damaged or not in its original condition may not be eligible for a refund.

Return Process:

1. Contact our Customer Support to initiate the return process. Please provide your order number and a brief description of the reason for the return.
2. Our customer support team will guide you through the return process, including providing a return shipping address, if necessary.
3. Pack the Knife securely in the original packaging or a suitable alternative and include a copy of the packing slip or your order confirmation.
4. Ship the Knife back to us using a traceable and insured shipping method. You are responsible for the return shipping costs.

Refund Status:

As soon as we receive your returned item, we will inspect it and initiate the refund process. You will be notified via email once your refund has been processed.

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please reach out to our Customer Support. We are here to help and ensure that your shopping experience with us is a positive one.

Thank you for choosing Ben knives™. We appreciate your business and strive to make your shopping experience as seamless as possible.